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Return & Refund
--Cancellation regarding the unshipped order you have placed
After sign in to “My Orders”, you can easily find each order you've placed and its current status. You can open each Order Details page by clicking on either the Order Number or View Details.
Most of our products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. If your order status is “Processing”, you can select “cancel this order” to cancel your order. Unfortunately, once an order has been shipped, it can no longer be cancelled.
Please refer to the chart below as a reference to our cancellation policy:
Made-to-Order products
| Within 24 hours of payment confirmation* | 24 hours after payment confirmation* |
|---|---|
| Full Refund | 50% refund of the product price, full refund of the shipping price |
*When you receive an email entitled "Payment Confirmation for Order#_______ with LightInTheBox.com", your payment has been confirmed.
To delete your order (Order Status: Draft or Pending)
1. Sign in to “My Account” and click on “My Orders”.
2. Click on the order number that you would like to cancel.
3. Click "Cancel Order" and confirm that you want to proceed with cancellation order.
To cancel your order (Order Status: Processing)
1. Sign into “My Account” and click “My Orders".
2. Click on the order number that you would like to cancel.
3. Click “Cancel This Order” to contact Customer Support to proceed with cancellation.
Note: Only orders that have not shipped can be cancelled. Once your order has been shipped, this link will no longer be available.
