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Welcome to LightInTheBox
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Return & Refund
- How do I make a return?
- Return Policy
- Who will pay for the return postage?
- How do I fill in the return information?
- How can I cancel my order before it's shipped out?
- How long will I receive the refund?
- Where will the refund be issued?
- Return/Cancellation Policy for Customized Products
- Can I reject the package if I changed my mind?
- Cancellation Policy
- How to withdraw credit?
- How can I get a refund if my credit card is no longer valid or has expired?
- How to complain about the service?
Need more help?
How to complain about the service?
We guarantee each customer’s satisfaction. If you’re not satisfied with the service our agent provided, you may complain to the supervisor for help.
There is a "Complain to a Supervisor" button at the bottom of each ticket page.
Please input the details of the problem in the message box and the supervisor will reply to you in 24 hours to solve the problem for you. 
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