- Sign In
-
Welcome to LightInTheBox
Register Sign In
-
Return & Refund
- How do I make a return?
- Return Policy
- Who will pay for the return postage?
- How do I fill in the return information?
- How can I cancel my order before it's shipped out?
- How long will I receive the refund?
- Where will the refund be issued?
- Return/Cancellation Policy for Customized Products
- Can I reject the package if I changed my mind?
- Cancellation Policy
- How to withdraw credit?
- How can I get a refund if my credit card is no longer valid or has expired?
- How to complain about the service?
Need more help?
How do I fill in the return information?
We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please always submit a "Return or Exchange" Ticket to customer service first to obtain the return instructions, including the return address.
Once your return is accepted and you have shipped out the return package, please ensure that the return package information is filled out accurately by following the steps below.
For PC Users
Step 1: Sign into your account and click on My Orders
Step 2: Click on "Order Detail" of the order that you returned
Step 3: Click on "Fill in the Return Info"
Step 4: Enter the return information accurately and click on "Save"
For APP Users
Step 1: Sign into your account and click on "All Orders"
Step 2: Click on "View Details" of the order that you returned
Step 3: Click on "Fill in the Return Info"
Step 4: Enter the return information accurately and click on "Confirm"
Once saved, we will keep the return information on file for future reference. It usually takes 3~4 weeks to return the item to our return warehouse, and the product needs to be inspected upon arrival at the return warehouse.
We will contact you once we receive the return package and the quality inspection is completed. Thank you for your support and patience.
This page was helpful?