Knowledgebase
Search your questions?
-
My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
-
Payment FAQs
- Which payment methods do you accept?
- What payment methods are available in my country?
- How to pay with credit/debit card
- How to pay with PayPal
- Western Union and Wire Transfer Information
- How can I change payment methods?
- When will I be charged for my items?
- How can I view prices in my currency?
- How do you calculate currency rates?
- About Paying Tax on Purchases
- How do I use a coupon?
-
International Shipping & Delivery FAQs
- LightInTheBox Global Shipping Guide
- How can I track my package?
- How do I estimate my delivery date?
- How do I calculate shipping costs?
- What shipping methods do you offer?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Worldwide Shipping - What does it mean?
- Returns & Refunds FAQs
-
My Rewards & Credit FAQs
- What is the Rewards & Credit Balance?
- How do I earn Rewards & Credit?
- How can I check my Rewards & Credit Balance?
- When will my accrued Rewards post to my account?
- How long do I have to use my Rewards & Credit Balance?
- How can I use my Rewards & Credit Balance?
- How can I request a withdrawal?
- What happens to my Rewards when I return items for a refund?
- How can I buy Prepaid Credit and use it?
-
Weddings & Events Dresses (Made-to-Order) FAQs
- What does made-to-order mean?
- How do I measure my size?
- How far in advance should I order my dress?
- Can I modify a dress' design such as style/fabric/length?
- Can I change my size after I placed my order?
- Can I cancel the dress if I change my mind?
- How to check my dress' tailoring status?
- Do you sell fabric swatches or can I buy material directly from you?
- Made-to-Order dresses alteration options & return policy
- New User--Guide
Exceções de Cartão de crédito
Devido a problemas técnicos, atualmente não podemos processar pagamentos com cartão de crédito dos seguintes países:
|
Argélia |
Gana |
Moçambique |
Uganda |
|
Angola |
Gibraltar |
Namíbia |
Vietnã |
|
Benin |
Guiné |
Níger |
Saara Ocidental |
|
Botswana |
Guiné-Bissau |
Nigéria |
Zaire |
|
Burkina Faso |
Hong Kong |
Filipinas |
Zâmbia |
|
Burundi |
Índia |
Reunion |
Zimbabwe |
|
Camarões |
Indonésia |
Ruanda |
|
|
Cabo Verde |
Iraque |
Santa Lúcia |
|
|
África Central |
Israel |
São Tomé e Príncipe |
|
|
Chade |
Quênia |
Senegal |
|
|
Comores |
Lesoto |
Seychelles |
|
|
Congo |
Libéria |
Serra Leoa |
|
|
Costa do Marfim |
Líbia |
Singapura |
|
|
Djibouti |
Madagascar |
Somália |
|
|
Egito |
Malawi |
Sudão |
|
|
Guiné Equatorial |
Malásia |
Suazilândia |
|
|
Eritreia |
Mali |
Tanzânia |
|
|
Etiópia |
Mauritânia |
Tailândia |
|
|
Gabão |
Maurícias |
Togo |
|
|
Gâmbia |
Marrocos |
Tunísia |
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