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Knowledgebase

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How do I return an item?

How do I return an item?

LightInTheBox hopes you will be satisfied with every purchase you make, but in some cases a customer may want to return an item. You can view the steps in our return process in the chart below:

If you need to return an item you can begin the process by following the steps below:

  • 1. Sign into your account and click on My Orders
  • 2. Click on the order you need help with
  • 3. Click on Returns & Refunds and you will be taken to an online form.
  • 4. Please fill out the form, including as many details as possible and uploading photos that clearly show the problem with the item (if necessary).
  • 5. Our Customer Service team will respond to you within 24 hours.
  • 6. Customer Service will approve your return and send you a Product Return Form. Please fill it out completely and send your item(s) back to us as soon as possible.
  • 7. When we have received your package, your return will be processed in 3 to 5 business days and then your refund will be issued.

We currently do not provide a return label.

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