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How do I contact Customer Service about my order?


Customer Service Support  



After sign in to “My Orders”, you can easily find each order you've placed and its current status.  You can open each Order Details page by clicking on either the Order Number or View Details.




On both of your Order List page & your Order Details page, various types of help options will be available based on your order status.





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——Package Not Received (For shipped order)


This help link will appear if the package has not been received. It lets you to contact Customer Service and ask for any updates on where your package is and when you can expect to receive it.





——Custom Duty Issue (For shipped or  received order)


If you have concerns regarding customs duties or other related issues, you can contact Customer Service by this help link.



——Return or Exchange (For shipped or  received order)


In case you need to return an item for any reason, the Return or Exchange link allows you to request a return.




If your order status is "All shipped", when you click "Return or Exchange", following window will pop-up so that you can confirm the arrival of the order first, then you may continue to raise the return.