Knowledgebase
Search your questions?
-
My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
-
Payment FAQs
- Which payment methods do you accept?
- What payment methods are available in my country?
- How to pay with credit/debit card
- How to pay with PayPal
- Western Union and Wire Transfer Information
- How can I change payment methods?
- When will I be charged for my items?
- How can I view prices in my currency?
- How do you calculate currency rates?
- About Paying Tax on Purchases
- How do I use a coupon?
-
International Shipping & Delivery FAQs
- LightInTheBox Global Shipping Guide
- How can I track my package?
- How do I estimate my delivery date?
- How do I calculate shipping costs?
- What shipping methods do you offer?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Worldwide Shipping - What does it mean?
- Returns & Refunds FAQs
-
My Rewards & Credit FAQs
- What is the Rewards & Credit Balance?
- How do I earn Rewards & Credit?
- How can I check my Rewards & Credit Balance?
- When will my accrued Rewards post to my account?
- How long do I have to use my Rewards & Credit Balance?
- How can I use my Rewards & Credit Balance?
- How can I request a withdrawal?
- What happens to my Rewards when I return items for a refund?
- How can I buy Prepaid Credit and use it?
-
Weddings & Events Dresses (Made-to-Order) FAQs
- What does made-to-order mean?
- How do I measure my size?
- How far in advance should I order my dress?
- Can I modify a dress' design such as style/fabric/length?
- Can I change my size after I placed my order?
- Can I cancel the dress if I change my mind?
- How to check my dress' tailoring status?
- Do you sell fabric swatches or can I buy material directly from you?
- Made-to-Order dresses alteration options & return policy
- New User--Guide
Кредитные карты каких стран вы не принимаете?
В связи с техническими проблемами, в настоящее время мы не можем обрабатывать платежи по кредитным картам из следующих стран:
Алжир | Гана | Мозамбик | Уганда |
Ангола | Гибралтар | Намибия | Вьетнам |
Бенин | Гвинея | ?Нигер | Западная Сахара |
Ботсвана | Гвинея-Бисау | Нигерия | Заир |
Буркина-Фасо | Гонконг | Филиппины | Замбия |
Бурунди | Индия | Реюньон | Зимбабве |
Камерун | Индонезия | Руанда | |
Кабо-Верде | ?Ирак | Сент-Люсия | |
Центральная Африка | Израиль | Сан-Томе и Принсипи | |
Чад | Кения | Сенегал | |
Коморские острова | Лесото | Сейшельские Острова | |
Конго | Либерия | Сьерра-Леоне | |
Берег Слоновой Кости | Ливия | Сингапур | |
Джибути | Мадагаскар | Сомали | |
Египет | Малави | Судан | |
Экваториальная Гвинея | Малайзия | Свазиленд | |
Эритрея | Мали | Танзания | |
Эфиопия | Мавритания | Таиланд | |
Габон | Маврикий | Того | |
Гамбия | Марокко | Тунис |
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