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How can I cancel my order?

How can I cancel my order?
Most of our products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. If your order status is “Processing”, you can select “cancel this order” to cancel your order. Unfortunately, once an order has been shipped, it can no longer be cancelled.

Please refer to the chart below as a reference to our cancellation policy:

Made-to-Order products

Within 24 hours of payment confirmation* 24 hours after payment confirmation*
Full Refund 50% refund of the product price, full refund of the shipping price

 *When you receive an email entitled "Payment Confirmation for Order#_______ with LightInTheBox.com", your payment has been confirmed.


To delete your order (Order Status: Draft or Pending)

  • 1. Sign into “My Account” and click on “My Orders”.

  • 2. Click on the order number that you would like to cancel.

  • 3. Click "Delete this order" and confirm that you want to proceed with cancellation order.

To cancel your order (Order Status: Processing)

  • 1. Sign into “My Account” and click “My Orders".

  • 2. Click on the order number that you would like to cancel.

  • 3. Click “cancel this order” located at the bottom of the Order Details page to proceed with cancellation.

  • Note: Only orders that have not shipped can be cancelled. Once your order has been shipped, this link will no longer be available.

 

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