Knowledgebase
Search your questions?
-
My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
-
Payment FAQs
- Which payment methods do you accept?
- What payment methods are available in my country?
- How to pay with credit/debit card
- How to pay with PayPal
- Western Union and Wire Transfer Information
- How can I change payment methods?
- When will I be charged for my items?
- How can I view prices in my currency?
- How do you calculate currency rates?
- About Paying Tax on Purchases
- How do I use a coupon?
-
International Shipping & Delivery FAQs
- LightInTheBox Global Shipping Guide
- How can I track my package?
- How do I estimate my delivery date?
- How do I calculate shipping costs?
- What shipping methods do you offer?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Worldwide Shipping - What does it mean?
- Returns & Refunds FAQs
-
My Rewards & Credit FAQs
- What is the Rewards & Credit Balance?
- How do I earn Rewards & Credit?
- How can I check my Rewards & Credit Balance?
- When will my accrued Rewards post to my account?
- How long do I have to use my Rewards & Credit Balance?
- How can I use my Rewards & Credit Balance?
- How can I request a withdrawal?
- What happens to my Rewards when I return items for a refund?
- How can I buy Prepaid Credit and use it?
-
Weddings & Events Dresses (Made-to-Order) FAQs
- What does made-to-order mean?
- How do I measure my size?
- How far in advance should I order my dress?
- Can I modify a dress' design such as style/fabric/length?
- Can I change my size after I placed my order?
- Can I cancel the dress if I change my mind?
- How to check my dress' tailoring status?
- Do you sell fabric swatches or can I buy material directly from you?
- Made-to-Order dresses alteration options & return policy
- New User--Guide
LightInTheBox Stickers Guide
Ever wonder what the little pictures on our products mean? This easy reference guide explains all.
FASTER DELIVERY
Products with the FASTER DELIVERY icon don't require our usual
processing time and are ready to be shipped within 24 hours. When
ordering only faster delivery products, your items are guaranteed to
ship within 24 hours of your payment being confirmed. If your order also
includes non-faster delivery products, it will be shipped once
processing of all your products is completed.
+
On Sale and Special Offer
From
time to time, LightInTheBox offers even more discounts than normal on
clearance or overstock items: the On Sale sticker lets you know which
ones. On sale and Special Offer items usually have limited stock, so
when you see one, don't delay in ordering!
or
Free Shipping
Exactly
what it says: all products carrying the Free Shipping sticker have no
shipping costs at all: the price you see on the item page is the price
you pay. Note: Orders that contain items without a Free Shipping sticker will still have shipping costs.
% Off
To
help you find the best deals, some of our products have discount
stickers showing you exactly how much you're really saving. The price
you see on the item's detailed product page is the price you pay
including the discount.
Sold Out
Save the item's information page and come back later, we are constantly updating out stock!
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