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Knowledgebase

 Search your questions?

  

I received an incorrect item

I received a wrong item.

If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Service:

  • 1. Sign into your account and click on My Orders
  • 2. Click on the order you need help with
  • 3. Clicking on "Incorrect Package Received" and then fill in the online form.
  • 4. Our Customer Service team will respond to you within 24 hours.
  • 5. Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us.
  • 6. Once we receive the incorrect item, we will begin processing the correct item for you.

 

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