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Weddings & Events Dresses (Made-to-Order) FAQs
- What does made-to-order mean?
- How do I measure my size?
- How far in advance should I order my dress?
- Can I modify a dress' design such as style/fabric/length?
- Can I change my size after I placed my order?
- Can I cancel the dress if I change my mind?
- How to check my dress' tailoring status?
- Do you sell fabric swatches or can I buy material directly from you?
- Made-to-Order dresses alteration options & return policy
- New User--Guide
Can I cancel the dress if I change my mind?
Our dresses aren’t just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made-to-order for each customer. The custom nature of our dresses means our cancellation policy is stricter than for other items, so it’s important to order carefully. Please see the table below for our cancellation policy:
| Within 24 hours of payment confirmation* | 24 hours after payment confirmation* |
|---|---|
| Full Refund | 50% refund product price, full refund shipping price |
*When you receive an email entitled "Payment Confirmation for Order#_______ with LightInTheBox.com",your payment has been confirmed.
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