Knowledgebase
Search your questions?
-
My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
-
Payment FAQs
- Which payment methods do you accept?
- What payment methods are available in my country?
- How to pay with credit/debit card
- How to pay with PayPal
- Western Union and Wire Transfer Information
- How can I change payment methods?
- When will I be charged for my items?
- How can I view prices in my currency?
- How do you calculate currency rates?
- About Paying Tax on Purchases
- How do I use a coupon?
-
International Shipping & Delivery FAQs
- LightInTheBox Global Shipping Guide
- How can I track my package?
- How do I estimate my delivery date?
- How do I calculate shipping costs?
- What shipping methods do you offer?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Worldwide Shipping - What does it mean?
- Returns & Refunds FAQs
-
My Rewards & Credit FAQs
- What is the Rewards & Credit Balance?
- How do I earn Rewards & Credit?
- How can I check my Rewards & Credit Balance?
- When will my accrued Rewards post to my account?
- How long do I have to use my Rewards & Credit Balance?
- How can I use my Rewards & Credit Balance?
- How can I request a withdrawal?
- What happens to my Rewards when I return items for a refund?
- How can I buy Prepaid Credit and use it?
-
Weddings & Events Dresses (Made-to-Order) FAQs
- What does made-to-order mean?
- How do I measure my size?
- How far in advance should I order my dress?
- Can I modify a dress' design such as style/fabric/length?
- Can I change my size after I placed my order?
- Can I cancel the dress if I change my mind?
- How to check my dress' tailoring status?
- Do you sell fabric swatches or can I buy material directly from you?
- Made-to-Order dresses alteration options & return policy
- New User--Guide
Jusqu'où l'EMS peut-il livrer ?
Amérique du Nord:
Canada, Etas-Unis
Amérique Latine et Espace Caraïbe:
Anguilla, Antigue-et-Barbuda, Argentine, Aruba, Bahamas, Barbade, Belize, Bermudes, Bolivie, Brésil, Iles Caïmans, Chili, Colombie, Costa Rica, Cuba, Dominique, République Dominicaine, Equateur, El Salvador, Îles Malouines (Malvinas), Grenade, Guatemala, Guyane, Haïti, Honduras (Rép.),Jamaïque, Mexique, Montserrat, Antilles néerlandaises, Nicaragua, Panama (Rép.),Paraguay, Pérou, Saint-Christophe (St. Kitts) et Nevis, Sainte-Lucie, Saint-Vincent et les Grenades, Suriname, Trinité-et-Tobago, Turks et Caicos, Uruguay, Vénézuela;
Europe:
Albanie, Arménie, Autriche, Azerbaïdjan, Bélarus, Belgique, Bosnie-Herzégovine, Bulgarie (Rép.), Croatie, Chypre, République Tchèque, Danemark, Estonie, Finlande, France, Géorgie, Allemagne, Gibraltar, Grande-Bretagne, Grèce, Hongrie (Rép.), Islande, Irlande, Israël, Italie, Kazakhstan, Kosovo-MINUK, Kirghizistan, Lettonie, Liechtenstein, Lituanie, Luxembourg, Malte, Moldova, Monaco, Monténégro, Pays-Bas, Norvège, Pologne, Portugal, République de Serbie, Roumanie, Fédération de Russie, San Marin, Slovaquie, Slovénie, Espagne, Suède, Suisse, Tadjikistan, Ex-République Yougoslave de Macédoine, Turquie, Turkménistan, Ukraine, Ouzbékistan;
Moyen-Orient:
Algérie, Bahreïn, Djibouti, Égypte, Irak, Jordanie, Koweït, Liban, Jamahiriya libyenne, Maroc, Mauritanie, Oman, Qatar, Arabie saoudite, Somalie, Soudan, République arabe syrienne, Tunisie, Emirats Arabes Unis, Yémen;
Afrique:
Angola, Bénin, Botswana, Burkina Faso, Burundi, Cameroun, Cap Vert, République Centrafricaine, Tchad, Comores, Congo (Rep.),Côte d'Ivoire (Rép.), Rép. Dém. du Congo, Guinée équatoriale, Érythrée, Éthiopie, Gabon, Gambie, Ghana, Guinée, Guinée-Bissau, Kenya, Lesotho, Libéria, Madagascar, Malawi, Mali, Îles Maurice, Mozambique, Namibie, Niger, Nigeria, Rwanda, Sao Tomé et Principe, Sénégal, Seychelles, Sierra Leone, Afrique du Sud, Swaziland, Tanzanie (Rép. unie), Togo, Ouganda, Zambie, Zimbabwe;
Asie/Pacifique:
Australie, Afghanistan, Bangladesh, Bhoutan, Brunei Darussalam, Cambodge, Chine, Fidji, Polynésie française (inc. l'île de Clipperton), Hong Kong, Inde, Indonésie, Iran (Rép. Islamique), Japon, Kiribati, Corée, RDP (People's Dem . Rep) Macao, Malaisie, Maldives, Mongolie, Myanmar, Nauru, Népal, Nouvelle-Calédonie, Nouvelle-Zélande, Pakistan, Papouasie-Nouvelle-Guinée, Philippines, Samoa, Singapour, Iles Salomon, Sri Lanka, Thaïlande, Timor-Leste, Vanuatu, Viêt-Nam
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