Knowledgebase
Search your questions?
-
My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
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Payment FAQs
- Which payment methods do you accept?
- What payment methods are available in my country?
- How to pay with credit/debit card
- How to pay with PayPal
- Western Union and Wire Transfer Information
- How can I change payment methods?
- When will I be charged for my items?
- How can I view prices in my currency?
- How do you calculate currency rates?
- About Paying Tax on Purchases
- How do I use a coupon?
-
International Shipping & Delivery FAQs
- LightInTheBox Global Shipping Guide
- How can I track my package?
- How do I estimate my delivery date?
- How do I calculate shipping costs?
- What shipping methods do you offer?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Worldwide Shipping - What does it mean?
- Returns & Refunds FAQs
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My Rewards & Credit FAQs
- What is the Rewards & Credit Balance?
- How do I earn Rewards & Credit?
- How can I check my Rewards & Credit Balance?
- When will my accrued Rewards post to my account?
- How long do I have to use my Rewards & Credit Balance?
- How can I use my Rewards & Credit Balance?
- How can I request a withdrawal?
- What happens to my Rewards when I return items for a refund?
- How can I buy Prepaid Credit and use it?
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Weddings & Events Dresses (Made-to-Order) FAQs
- What does made-to-order mean?
- How do I measure my size?
- How far in advance should I order my dress?
- Can I modify a dress' design such as style/fabric/length?
- Can I change my size after I placed my order?
- Can I cancel the dress if I change my mind?
- How to check my dress' tailoring status?
- Do you sell fabric swatches or can I buy material directly from you?
- Made-to-Order dresses alteration options & return policy
- New User--Guide
Vuoi metterti in contatto con DHL riguardo alla tua spedizione?
Qui di seguito sono riportati i numeri di telefono della DHL per alcuni Paesi. Se dovesse verificarsi un problema con l'invio di un pacco, il nostro personale del servizio clienti contatterà personalmente la DHL in Cina per aiutarti a risolvere la situazione. Nel frattempo puoi contattare la DHL nel tuo Paese, in questo modo il problema potrebbe essere risolto più rapidamente.
DHL Italia: 0039 199199345
DHL Gran Bretagna: 44 1332816960
DHL Francia: 33 472613098
DHL Australia: 61 738457850
DHL Germania: 49 610376560
DHL Canada: 1 9056731345
DHL Danimarca: 45 70345345
DHL Grecia 30-210-989 0000
DHL USA
- Servizio clienti: 1-800-225-5345
- Richieste di tentata consegna: 1-888-273-8876
Se conosci altri numeri utili di corrieri locali, per favore faccelo sapere, non sono facili da trovare!
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