Knowledgebase
Search your questions?
-
My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
-
Payment FAQs
- Which payment methods do you accept?
- What payment methods are available in my country?
- How to pay with credit/debit card
- How to pay with PayPal
- Western Union and Wire Transfer Information
- How can I change payment methods?
- When will I be charged for my items?
- How can I view prices in my currency?
- How do you calculate currency rates?
- About Paying Tax on Purchases
- How do I use a coupon?
-
International Shipping & Delivery FAQs
- LightInTheBox Global Shipping Guide
- How can I track my package?
- How do I estimate my delivery date?
- How do I calculate shipping costs?
- What shipping methods do you offer?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Worldwide Shipping - What does it mean?
- Returns & Refunds FAQs
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My Rewards & Credit FAQs
- What is the Rewards & Credit Balance?
- How do I earn Rewards & Credit?
- How can I check my Rewards & Credit Balance?
- When will my accrued Rewards post to my account?
- How long do I have to use my Rewards & Credit Balance?
- How can I use my Rewards & Credit Balance?
- How can I request a withdrawal?
- What happens to my Rewards when I return items for a refund?
- How can I buy Prepaid Credit and use it?
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Weddings & Events Dresses (Made-to-Order) FAQs
- What does made-to-order mean?
- How do I measure my size?
- How far in advance should I order my dress?
- Can I modify a dress' design such as style/fabric/length?
- Can I change my size after I placed my order?
- Can I cancel the dress if I change my mind?
- How to check my dress' tailoring status?
- Do you sell fabric swatches or can I buy material directly from you?
- Made-to-Order dresses alteration options & return policy
- New User--Guide
Jeg har returnert min vare; hvor lenge før jeg mottar min refundering?
I de fleste tilfeller så vil vi refundere dine penger innen 48 timer etter at din pakke har blitt behandlet. Tiden det tar for å motta din refundering vil være variere ut fra hvilken betalingsmetode du benyttet.
Credit/Debit Card
Det vil ta 7-45 dager for ditt kredittkortselskap å behandle refunderingen og kreditere din konto.
PayPal
Din refundering har blitt fullført umiddelbart dersom du er en registrert medlem hos PayPal. Du kan sjekke din konto hos PayPal for ytterligere informasjon vedrørende refunderingen.
Dersom du er en uregistrert bruker av PayPal, så vil det ta 7-45 dager for PayPal å behandle din refundering og returnere pengene til din kredittkortkonto.
Western Union
For kunder som betalte via Western Union så anbefaler vi å benytte PayPal for mottak av din refundering for å unngå behandlingsavgifter, samt for å kunne motta din refundering umiddelbart. Dersom du ønsker å motta din refundering via Western Union, så er du nødt til å gi oss all din nødvendige informasjon og deretter gå til en bank i ditt hjemland som betjener Western Union, for å hente ut refunderingen med bruk av de detaljene som vi gir deg.
Bankoverføring
Vi kan dessverre ikke gi ytterligere informasjon vedrørende hvor lang tid det vil ta å kreditere din konto, da dette avhenger av din banks prosedyrer. Vi anbefaler at du kontakter din bank dersom du har noen spørsmål vedrørende en refundering.
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