Knowledgebase
Search your questions?
-
My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
-
Payment FAQs
- Which payment methods do you accept?
- What payment methods are available in my country?
- How to pay with credit/debit card
- How to pay with PayPal
- Western Union and Wire Transfer Information
- How can I change payment methods?
- When will I be charged for my items?
- How can I view prices in my currency?
- How do you calculate currency rates?
- About Paying Tax on Purchases
- How do I use a coupon?
-
International Shipping & Delivery FAQs
- LightInTheBox Global Shipping Guide
- How can I track my package?
- How do I estimate my delivery date?
- How do I calculate shipping costs?
- What shipping methods do you offer?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Worldwide Shipping - What does it mean?
- Returns & Refunds FAQs
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My Rewards & Credit FAQs
- What is the Rewards & Credit Balance?
- How do I earn Rewards & Credit?
- How can I check my Rewards & Credit Balance?
- When will my accrued Rewards post to my account?
- How long do I have to use my Rewards & Credit Balance?
- How can I use my Rewards & Credit Balance?
- How can I request a withdrawal?
- What happens to my Rewards when I return items for a refund?
- How can I buy Prepaid Credit and use it?
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Weddings & Events Dresses (Made-to-Order) FAQs
- What does made-to-order mean?
- How do I measure my size?
- How far in advance should I order my dress?
- Can I modify a dress' design such as style/fabric/length?
- Can I change my size after I placed my order?
- Can I cancel the dress if I change my mind?
- How to check my dress' tailoring status?
- Do you sell fabric swatches or can I buy material directly from you?
- Made-to-Order dresses alteration options & return policy
- New User--Guide
海外向け配送で他にかかる料金は?
VAT(付加価値税)などの税金、関税の他、お住まいの地域によっては地方税が課される場合もございます。 税金や通関手数料など、発送後に発生致します諸経費はお客様ご負担となります。 関税及び税金体系は、発送先諸国・諸地域により多種多様であるため、大変申し訳ございませんが諸経費見積が不可能でありますことご理解下さい。 諸経費詳細につきましては、配送先関税当局へのお問い合わせ、又は当局公式ウェブサイトにてご確認下さい。 通関手続きをの必要性が認められた場合は、お届けお見積予定日を超過してしまう場合もございます。
商品内容をギフトとして記載する、商品価格を安く記入するなど、関税法にて禁じられている行為についてはお引き受け致しかねます。
輸入税など前払金オプション
安心のショッピング。すべてのお買い物に[輸入税など前払金オプション]をご用意しておりますので、ご注文時にご利用下さい。
ご注文時に輸入税等前払金オプションをご購入戴いたにもかかわらず、お荷物配送時に税金などをお支払い頂きました場合はお立替頂いた税金100%を払い戻し致します。 上記が発生致しました場合、《関税に関する質問》新規チケットをご請求後、税関当局等発行の請求書のコピーを添えてお立替総額をご連絡下さい。お立替全額の払い戻し手続きを致します。
輸入税等前払金オプションを購入されていないお客様につきましては、発生した関税等の払い戻しは一切行っておりませんことご注意下さい。
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