Knowledgebase
Search your questions?
-
My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
-
Payment FAQs
- Which payment methods do you accept?
- What payment methods are available in my country?
- How to pay with credit/debit card
- How to pay with PayPal
- Western Union and Wire Transfer Information
- How can I change payment methods?
- When will I be charged for my items?
- How can I view prices in my currency?
- How do you calculate currency rates?
- About Paying Tax on Purchases
- How do I use a coupon?
-
International Shipping & Delivery FAQs
- LightInTheBox Global Shipping Guide
- How can I track my package?
- How do I estimate my delivery date?
- How do I calculate shipping costs?
- What shipping methods do you offer?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Worldwide Shipping - What does it mean?
- Returns & Refunds FAQs
-
My Rewards & Credit FAQs
- What is the Rewards & Credit Balance?
- How do I earn Rewards & Credit?
- How can I check my Rewards & Credit Balance?
- When will my accrued Rewards post to my account?
- How long do I have to use my Rewards & Credit Balance?
- How can I use my Rewards & Credit Balance?
- How can I request a withdrawal?
- What happens to my Rewards when I return items for a refund?
- How can I buy Prepaid Credit and use it?
-
Weddings & Events Dresses (Made-to-Order) FAQs
- What does made-to-order mean?
- How do I measure my size?
- How far in advance should I order my dress?
- Can I modify a dress' design such as style/fabric/length?
- Can I change my size after I placed my order?
- Can I cancel the dress if I change my mind?
- How to check my dress' tailoring status?
- Do you sell fabric swatches or can I buy material directly from you?
- Made-to-Order dresses alteration options & return policy
- New User--Guide
考えが変わって、ドレスをキャンセルすることはできますか?
"
考えが変わって、ドレスをキャンセルすることはできますか?
"
私たちのドレスはご注文に合わせてドレスを倉庫から取り出して発送しているわけではありません。ご注文を承った後、ドレス職人がお選びいただきましたお色で布地を選定し、お選び頂いたサイズに合わせて布地を裁断します。標準サイズでも、お客様のご注文後から製作しております。そのため、他の商品と比べ、キャンセルポリシーが厳しくなっております。ご注文の際は予めご注意ください。 キャンセルポリシーは以下の表をご参照ください:
| お支払い確認後24時間以内のキャンセル* | お支払い確認後24-72時間の間のキャンセル* | お支払い確認後 72 時間以降のキャンセル* |
|---|---|---|
| 全額および送料の返金 | 商品代金の50%及び送料の返金 | 送料のみの返金 |
*""LightInTheBox.comからの支払確認 注文番号#_______""というタイトルのメールをお受け取りになった時間がお支払い確認された時間になります。
- This page was: Helpful | Not Helpful
- No Previous Page
- What does my or...