Knowledgebase
Search your questions?
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My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
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Payment FAQs
- Which payment methods do you accept?
- What payment methods are available in my country?
- How to pay with credit/debit card
- How to pay with PayPal
- Western Union and Wire Transfer Information
- How can I change payment methods?
- When will I be charged for my items?
- How can I view prices in my currency?
- How do you calculate currency rates?
- About Paying Tax on Purchases
- How do I use a coupon?
-
International Shipping & Delivery FAQs
- LightInTheBox Global Shipping Guide
- How can I track my package?
- How do I estimate my delivery date?
- How do I calculate shipping costs?
- What shipping methods do you offer?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Worldwide Shipping - What does it mean?
- Returns & Refunds FAQs
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My Rewards & Credit FAQs
- What is the Rewards & Credit Balance?
- How do I earn Rewards & Credit?
- How can I check my Rewards & Credit Balance?
- When will my accrued Rewards post to my account?
- How long do I have to use my Rewards & Credit Balance?
- How can I use my Rewards & Credit Balance?
- How can I request a withdrawal?
- What happens to my Rewards when I return items for a refund?
- How can I buy Prepaid Credit and use it?
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Weddings & Events Dresses (Made-to-Order) FAQs
- What does made-to-order mean?
- How do I measure my size?
- How far in advance should I order my dress?
- Can I modify a dress' design such as style/fabric/length?
- Can I change my size after I placed my order?
- Can I cancel the dress if I change my mind?
- How to check my dress' tailoring status?
- Do you sell fabric swatches or can I buy material directly from you?
- Made-to-Order dresses alteration options & return policy
- New User--Guide
Per quanto tempo devo utilizzare il Saldo Credito e Ricompensa?
Le Ricompense hanno una data di scadenza. La data di scadenza per le Ricompense guadagnate attraverso i pagamenti di ordini, acquisto di credito prepagato e di ricompense escluso, dipende dalla data in cui l'importo delle tue Ricompense viene pubblicato sul tuo conto Credito e Ricompense. Se l'importo delle tue Ricompense viene pubblicato prima delle 00:00 PST del 1° dicembre, la data di scadenza sarà il 31 dicembre del corrente anno. Le Ricompense pubblicate dopo le 00:00 PST del 1° dicembre saranno valide fino al 31 dicembre dell'anno successivo. Puoi verificare la data di scadenza nella pagina Mio Credito e Ricompensa.
Se non effettui un acquisto o non utilizzi il tuo saldo Credito e Ricompense prima della scadenza, le Ricompense scadute verranno automaticamente detratte dal tuo saldo Credito e Ricompense.
Il Credito non ha scadenza.
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